Brightspace-support

Frequently Asked Questions - Teachers

Updated on

Blackboard

Expand or collapse content What will happen to Blackboard?

At the start of school year 2022-2023, The Hague University of Applied Sciences will have switched from Blackboard to Brightspace. Blackboard will therefore no longer be used to provide education from then on. At the moment, however, there is still a lot of data on Blackboard that needs to be retained. That is why a copy will be made of the entire Blackboard environment and placed in an archive environment (Blackboard Archive).

Courses and organizations in its entirety will be copied to an archive version of Blackboard in week 44, from the 31st of October till the 6th of November. During this week Blackboard will be offline.

Please note: After January 1, 2023, the archive will only be accessible to a limited extent for LSO staff and (Functioneel Beheer) Admins. So make sure that you get your teaching material from Blackboard in time.

Expand or collapse content When will Blackboard stop working for THUAS?

Blackboard is available till the 19th of December 2022. Before then, your information needs to be secured from Blackboard.

Please note: After January 1, 2023, the archive will only be accessible to a limited extent for LSO staff and (Functioneel Beheer) Admins. So make sure that you get your teaching material from Blackboard in time.

Expand or collapse content Till when will students and teachers have access to the course materials in Blackboard?

Teachers and students will no longer be able to log into Blackboard as of the 19th of December, 12:00. 

In addition, Blackboard will go offline for one week from the 31st of October till the 6th of November in order to make the copy to the archive.

Expand or collapse content My Blackboard-course will continue in 2022. Are there any exceptions for live teaching from Blackboard?

No, all active teaching must take place in Brightspace. There is no exception possible for changing or adding information to Blackboard. Thus, new courses, announcements, or assignments can no longer be posted. In addition, students can no longer submit or change submissions either. Therefore, it is important that all live education takes place in Brightspace, including resits and or short-term courses. Please contact your faculty Brightspace project leader with any questions.

Expand or collapse content What can students keep from Blackboard?

As a student, you can save certain documents. For instance, class materials, submitted assignments, or your portfolio.

Expand or collapse content How do I migrate my Blackboard course to Brightspace?

We recommend migrating courses manually to make sure you make the best of the Brightspace course structure. However, it is possible to export some content from Blackboard and import it in Brightspace. You can find more information here.

Expand or collapse content Can I request additional support for transferring my courses from Blackboard to Brightspace?

An instructor can receive 2 hours of support from a student-assistant. They will work with the instructor on transferring materials to Brightspace.

The support desk can also help with exporting your Blackboard course (in advance).

You can request both options by emailing: [email protected].

Enrollment

Expand or collapse content Can you add a student or teacher to a courses?

This could be done by the instructors/teachers that are already enrolled in the course or via the LSO employee in Osiris. Click here for more information

Expand or collapse content Why can students not enroll themselves in Brightspace by browsing through the courses, like in Blackboard?

Students should enroll for courses through Osiris. The enrollment in Osiris is not only used to enroll students in the right course(s) in Brightspace, it is also being used for applications such as Remindo and for evaluation and scheduling purposes. If self-enrollment for particular courses is necessary, this can be arranged. Contact the support desk for more information.

Expand or collapse content Who can unenroll students?

Faculty LSO, Teachers and Student assistants can unenroll students for courses. When the student is enrolled via Osiris, the unenrollment should take place in Osiris. Otherwise the student will be added to the course again after unenrolling in Brightspace.

Expand or collapse content Are batch enrollments possible?

Yes, but only by LSO. They can use csv or txt files in order to bulk enroll students in courses.

Expand or collapse content Is it possible to enroll students so that they are automatically enrolled in the right group?

It's not possible for teachers to bulk enroll students into groups. Some programs will make self-enrollment groups allowing students to enroll for the right group or class. We are also looking at options to use groups from Osiris to automatically create them in the Brightspace course.

Expand or collapse content How does the Self-Enrollment option work?

Students can self-enroll through a self-enroll link. This can be set up by the faculty LSO employees. 

Expand or collapse content How do I add people as Student Assistant for a faculty?

LSO employees can request access to all courses for a faculty for Student Assistants through Topdesk.

Expand or collapse content Can I change the enrollment type of a group after I’ve created it?

No, but you can always manually enroll students should it be necessary.

Expand or collapse content I would like to use Dummy Students for my Course, is this possible?

Yes, this is possible. You can find instructions here. You can also use the “View as Student” option or enroll colleagues as Students within the Classlist.

Requesting a Course

Expand or collapse content Can I have a second sandbox?

No. The Sandbox is automatically created for every employee as soon as their Brightspace account is created.

Expand or collapse content I want a new/empty course in BS. Can you get me one?

Typically, you can only get courses through the Osiris integration. If you want an additional course, this might be possible, but: only if you have a legitimized reason for it (e.g. there is no Osiris course, there is a second edition of the same course etc.) and you must request it via LSO. If the program or organizational unit does not have a LSO, please ask through the Support Desk.

Expand or collapse content When will my course appear in Brightspace after creating it in Osiris?

There is an option in Osiris to create the course in Brightspace. If this option is turned on and if the course is ‘final’, it should be created almost instantly. This process should be done by LSO.

Expand or collapse content Can courses be reused after the year? So, take out the year in the title and just reuse it over and over?

This is not possible. This would cause problems with archiving, student buildup over the years, and problems with the integration with Osiris as a course is created per study year in Osiris too. Even so, it is possible to copy the content of the old Brightspace to the new version of the course. For more information please check the article How do I copy the content from one Brightspace course to another Brightspace course?

Expand or collapse content Can I delete a course?

No, we can only archive it to make it invisible. This can be done at request by the Support Desk.

Expand or collapse content Can teachers request courses to act as "organisations”/communities?

Teachers can request them through LSO. If the request meets the guidelines it can be manually created. The most important guideline is that the course should be closely related to educational activities.

Archiving

Expand or collapse content What happens when a student finishes a course? (Will they keep it forever, or will it disappear as they are unenrolled?)

The student will still have access to the course as they might need something from that course later during their study. At some point old courses will be moved to the archive.

Expand or collapse content How long will documents be archived on Brightspace?

At least until the minimal legal retention period. It is up to faculties, however, to ensure that they store their documents in the right places. Brightspace is not an archive for study guides, course descriptions etc.

Lay-out

Expand or collapse content Can I change the Brightspace language from English to Dutch?

We have made the decision to only use the English language for all standard menus for now. 

It is possible to upload a Dutch Basic Course Template to your course in case you wish to use the Dutch language under the Content part of your course. You can find it here.

Expand or collapse content What is the maximum amount of storage on Brightspace?

Technically there is no maximum, but storage is costly. Thus, it is strongly suggested that you use external sites such as Sharepoint, Stream, and other THUAS approved file hosting sites to store large files.

Expand or collapse content The Visual Table of Contents on the Course Homepage does not show what I expect, what is happening?

The Visual Table of Contents is a tool to indicate to students if there is any content they did not visit. It is also possible to navigate from the widget on the course homepage to the Content part of the course. How to adjust this widget and solve problems you might encounter, please visit The Visual Table of Contents article

Expand or collapse content I find the Visual Table of Contents not useful, can I delete it within my Course?

No. Widgets cannot be switched off/deleted.


Expand or collapse content Images and other content is not displayed or is not displayed correctly, what should I do?

Check if your browser and your browser settings are supported at this website. Are they supported but you still encounter problems? Please contact the support desk.

Course Tools

Expand or collapse content Does the Ouriginal database also include earlier work by students that was submitted on Blackboard?

Yes it does, Ouriginal has the same database. Should you wish to include a source that is not in the database, you can do so via the “Include Source” button. Do note that you will not be able to view a student plagiarism source such as an earlier submitted paper due to privacy concerns.

Expand or collapse content Is there an integration with Sharepoint?

No, but you could sync your Sharepoint files to your computer files, and then you can upload them the regular way. Click here to learn more

Expand or collapse content Do we have a specific amount of storage space available for people to hand in assignments? Is there a file size/amount limit?

No, there is no specific limit. If the file is really large we do sometimes advice to look at other options, also because it can take a long time to upload in Brightspace with the danger of it being interrupted during uploading. For example, for video assignments we advice to upload it in Stream and hand in the URL to the video in Brightspace instead of uploading it completely in Brightspace.

Expand or collapse content How do I copy certain components of the course to another course?

Go to your course, then go to Course Tools -> Course Admin. Select Import/Export/Copy Components and select Import components and click Start. Choose the components you wish to copy. For more info, click here.

Expand or collapse content I’m not able to make a component visible, what do I need to do?
Expand or collapse content How do I release feedback to the students?

There are multiple applications or (course) tools in which you can release feedback. The most common being Assignments. In Assignments, firstly you give feedback by clicking on the submission. Then, the teacher has the option to either Publish the evaluation or Save Draft. If you choose Publish, the grade and feedback will be immediately visible for the student. In case you want to release grades and feedback to all students at the same time, opt for Save Draft. Then go back to the overview of all the submissions, select all student submissions and click on Publish Feedback to release all grades and written feedback for this assignment. For more info about publishing feedback, click here

For releasing feedback within other course tools, see the following articles:

Grading Discussion Forums

How Do I publish feedback for a quiz?

How do I asses a group assignment?

Expand or collapse content I’m not able to see the “Start Quiz” button (when I am in the ‘Student View’), is that correct? And how do I check the Quiz?

That is correct, when you have selected the student view, you cannot see the Start button. Nevertheless, there is a way to check the Quiz you just have made. Go to Course Tools – Quizzes, and click on the arrow, then select the third option: ‘Preview’. In this way, you can check your Quiz.

Expand or collapse content How do I Insert something in a HTML document, and how do I embed something in a HTML document?

Inserting something in a HTML document:

Within the HTML document you can find multiple importing options that you can use. For example you can insert files from your computer or Youtube Videos by clicking on the “Play/Pause/Circle/Square” button to open the Insert Stuff window.

Next to that button, there is the “Insert Quicklink” option. Here you can insert a link to the contents of your course (e.g. a specific assignment, quiz, discussion), external learning tools (e.g. Möbius), third party tools (e.g. MS Teams meeting), or specific websites.

Next to the link option, there is the "Insert Image" button. Here you can insert an image from your computer, URL, or course offering files. And when you click on the little ‘+ button’ next to the image option, you can insert a table. Here you can select the properties of your table and modify it later if you wish.

Embeding something in a HTML document:

For this you will have to Edit (or create a new) HTML document and click on the “Play/Pause/Circle/Square” button to open the Insert stuff window. Click on the 7th option: Enter Embed Code. Then, paste a copied code (like a YouTube code of a video) here and hit Save and Close.

Expand or collapse content I cannot make the (answers of my Quiz) visible, what is going on?

To set up what the students see as the hand in a quiz (or the quiz questions themselves), you have to go to Quizzes and click Edit Quiz. Under Submission Views (the fifth tab) you have to click the Default View. The default message can be found under Message. It can be changed here if desired. Here are all the different settings and options you can select for students to see. These are all described in this article.

Expand or collapse content Is it possible to use learning outcomes for multiple courses? For example, one learning outcome that can be worked on from multiple courses?

We can add Learning Outcomes on organisation level so you can select them in multiple courses. It is not yet possible to create reports for the learning outcomes that cover multiple courses.

Expand or collapse content When will students have access to Brightspace?

They have access as soon as they receive their THUAS account credentials. They are only added to courses through Osiris one month before the new study year starts. If they need access earlier they can either self-enroll or can be added manually or by uploading with csv files by a LSO emplyee of a faculty.

Expand or collapse content Are test accounts available to experience my course as a student?

Yes, a couple of test accounts are available. Please read this article carefully if you wish to use them.

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