Go to brightspace.hhs.nl, a login screen will appear. For more information about logging into Brightspace read the following article: How do I log in to Brightspace?

Check if you can log into the university's account services. If you cannot log in directly to THUAS either, there may be a general problem with your user account. Please send an email to [email protected]. They can help you with generic account problems.

If the problem only occurs in Brightspace, please send us a screenshot of the error message so we can further investigate where the problem may lie. You can find contact details here.

Only after your application to The Hague University of Applied Sciences is completed, you gain access to Brightspace. You can check your application status in Osiris.

After logging in, the Current Application Status page will appear. Here you can select the program you are interested in and check your application's progress.

Once you have selected the "More Info" option, you will be able to see the status of your application and the steps you need to take in order to complete your application. 

If the decision of your application is not "Accepted", you will not have access to Brightspace yet. If you have any questions about your application status, please check this online FAQ on Applications or contact the Front Office via this form.

If your application's decision is "Accepted", but you still can't access Brightspace please read this article.

In most cases, if you register for courses in Osiris, you will be automatically added to the course in Brightspace. There are some exemptions. Please refer to this article for more information.

Can't find a course under My Courses? Here is a checklist in case you are missing a course:

• Did you enroll for the course in Osiris? 
• Did you receive a self enroll link? If yes: enroll yourself using the self enroll link
• Did you read this article?

Still can't see your course? Please contact your faculty office. You can find the contact details of your faculty on the Student portal.

Under Groups, you can click View Available Groups for a list of the groups that you can join. Choose a group and click Join Group. The group is now listed under My Groups. For more information on signing up for groups please read the following article: How do I sign up for groups within the course?

Students starting their studies in September will be able to log into Brightspace from the second half of July. A prerequisite is that your registration is complete. 

From that moment on you can log in with your THUAS credentials.

In most cases, access to courses is obtained by registering in Osiris. See this article for more information.

As an Alumnus of The Hague University of Applied Sciences, you cannot log into Brightspace with your (former) THUAS account. Only students with current enrollment at THUAS have access to Brightspace and other educational systems.

If you want to follow a course at THUAS as an alumnus, you can contact the administration of that particular department and/or faculty. They may be able to arrange for you to have access to Brightspace with a new guest account. If approved, they will also arrange for you to be registered with the course in Brightspace.

For more information on assignment submission problems, read the following article: Assignments - Problem Solving for Students

Feedback is placed under "Assignments". If you want to read your feedback click Course Tools > Assignments. You will land on a summary page of the assignments for this course. For more information on how to find your assignments, read the following article: Where can I find my previously turned-in assignments?

If an old assignment is no longer listed, the instructor has hidden it from students. Please contact the instructor of your course.

If an assignment is marked Not yet evaluated, the instructor has not yet graded it.

If an assignment states Feedback: Read or Feedback: Unread, you can view the feedback by clicking Read/Unread.

For more information on why you cannot see a discussion, read the following article: Why can't I see a Discussion?

Click Grades in the navbar of your course. You land on the Grades homepage.

On this page you will find all the items in this course that are (or can be) graded. Teachers can choose which items they will grade on Brightspace, and whether they will only enter the grades in Osiris. In addition, instructors can choose which information is shown for each component. 

For more information click here: Grades homepage

For information on where you might see your grades, read Where Can I See My Grades?

Does a Grade Item have only dashes (-) in it? If so, the instructor has not yet given a grade through this item. 

Is the name of a grade not in your grade sheet? The instructor has not yet created this Grade Item or it is hidden from students. Please contact your instructor first if you think the grade should be visible.

As a student, you are not allowed to delete a quiz attempt. Please contact your teacher if you want a quiz attempt to be deleted.

You might see the following message when trying to reach Brightspace:

If you see this message, it means that you are using an older version of the browser. We advise you to update your browser. You can check the support browsers and browser settings at this website of D2L.

For more info on contacting the Brightspace support Team, read the following article: Contacting the Brightspace Support Team

Make sure your browser is always updated, also read Update your browser.

Is your browser up-to-date? Then try another browser or clear the cookies and cache of your current browser. 

Clear your cache and cookies

Below are links for each of the supported browsers with guidance to do so.

Windows:
Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history 
Mac OSX:
Safari: https://support.apple.com/en-us/HT204098
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en